Terms of service

TERMS OF SERVICE

Last Updated: June 2026

OVERVIEW

Welcome to AJIVA. Throughout the site, the terms "we", "us" and "our" refer to AJIVA. AJIVA operates this website and store, including all information, content, products, services, and tools available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our website and/or purchasing products from us, you engage in our Service and agree to be bound by these Terms of Service.

If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.

SECTION 1 – ELIGIBILITY

By using this website, you represent that:

  • You are at least 18 years of age or have parental consent.

  • The information provided by you is accurate and complete.

  • You will use this website only for lawful purposes.

SECTION 2 – PRODUCTS

AJIVA offers handmade herbal soaps and cosmetic products.

We strive to display product images, colors, ingredients, and descriptions as accurately as possible. However, actual product appearance may vary slightly due to photography, screen settings, or handmade production processes.

Cosmetic and personal care products may produce different results depending on individual skin type and sensitivity.

Customers are advised to:

  • Read ingredient information carefully.

  • Perform a patch test before use.

  • Discontinue use if irritation occurs.

AJIVA shall not be liable for allergic reactions, sensitivities, or misuse of products.

We reserve the right to discontinue or modify any product without prior notice.

SECTION 3 – ORDERS

All orders are subject to acceptance and availability.

We reserve the right to:

  • Refuse any order.

  • Limit quantities purchased.

  • Cancel suspicious or fraudulent orders.

You will receive an order confirmation after successful payment and order placement.

SECTION 4 – PRICING & PAYMENTS

All prices are displayed in Indian Rupees (INR).

Prices may change without prior notice.

Applicable taxes, shipping charges, and fees will be displayed during checkout.

We accept payment methods offered through Shopify and approved payment gateways.

SECTION 5 – SHIPPING & DELIVERY

We aim to dispatch orders promptly.

Delivery timelines are estimates only and may vary depending on:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Remote delivery locations

AJIVA is not responsible for delays caused by courier partners or circumstances beyond our control.

SECTION 6 – RETURNS, REFUNDS & REPLACEMENTS

Returns and refunds are governed by our Return & Refund Policy.

Due to hygiene and safety concerns, opened or used cosmetic products cannot be returned.

Returns are accepted only for:

  • Damaged products

  • Defective products

  • Wrong items delivered

Customers must report such issues within 48 hours of delivery with supporting photographs or an unboxing video.

Approved refunds will be processed within 5–7 business days.

SECTION 7 – INTELLECTUAL PROPERTY

All content on this website including:

  • AJIVA logo

  • Product images

  • Graphics

  • Text

  • Product descriptions

  • Designs

are the exclusive property of AJIVA and are protected under applicable intellectual property laws.

Unauthorized copying, reproduction, or commercial use is strictly prohibited.

SECTION 8 – THIRD-PARTY SERVICES

This website may contain links to third-party websites.

AJIVA is not responsible for:

  • Third-party content

  • External websites

  • Third-party services

  • Privacy practices of external websites

Users access such websites at their own risk.

SECTION 9 – PRIVACY

Your submission of personal information through the store is governed by our Privacy Policy.

By using this website, you consent to the collection and processing of information necessary to provide our services.

SECTION 10 – USER COMMENTS & FEEDBACK

Any reviews, suggestions, comments, or feedback submitted to AJIVA may be used by us without restriction.

We reserve the right to remove content that is:

  • Offensive

  • Abusive

  • Fraudulent

  • Illegal

  • Misleading

SECTION 11 – PROHIBITED USES

You may not use the website:

  • For unlawful activities

  • To violate laws or regulations

  • To transmit malware or malicious code

  • To infringe intellectual property rights

  • To harass, abuse, or harm others

  • To collect personal information without authorization

Violation of these terms may result in suspension or termination of access.

SECTION 12 – DISCLAIMER OF WARRANTIES

All products and services are provided on an "as is" and "as available" basis.

AJIVA makes no warranties regarding:

  • Continuous availability of the website

  • Error-free operation

  • Suitability of products for specific individual needs

Results from cosmetic products may vary from person to person.

SECTION 13 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, AJIVA shall not be liable for:

  • Indirect damages

  • Incidental damages

  • Consequential damages

  • Loss of profits

  • Loss of data

arising from use of the website or products.

Our maximum liability shall not exceed the purchase price paid for the product concerned.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless AJIVA, its owners, employees, affiliates, and partners against any claims, liabilities, damages, losses, and expenses arising from your violation of these Terms.

SECTION 15 – TERMINATION

We reserve the right to suspend or terminate access to our website at any time without notice if these Terms are violated.

SECTION 16 – CHANGES TO TERMS

AJIVA reserves the right to update or modify these Terms at any time.

Changes become effective immediately upon posting on the website.

Continued use of the website constitutes acceptance of the revised Terms.

SECTION 17 – GOVERNING LAW

These Terms of Service shall be governed by and construed in accordance with the laws of India.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in Surat, Gujarat, India.

SECTION 18 – CONTACT INFORMATION

AJIVA

Email: ajivacare@gmail.com

Phone: +91 70697 38635

Address:

4th Floor, Office No. 436, Times Gallaria,
Opp. Kuberji World Textile Market,
Saroli, Kadodara Road,
Surat, Gujarat – 395010,
India